Privacy Policy

1. Who we are

MT SmartFix is a local IT support service based in Haywards Heath, West Sussex, providing computer repairs, Wi-Fi setup, smart device support, and small business IT services across Sussex and Surrey.

Business name: MT SmartFix
Location: Haywards Heath, West Sussex
Email: [email protected]
Phone: 01444 846101

2. What data we collect

We may collect the following personal data when you contact us, use our website, or engage our services:

• Your name and contact details (email address, phone number)
• Your home or business address (for on-site visits)
• Details of the IT issue or service you require
• Technical information about your devices (only as needed to provide support)
• Website usage data collected via cookies and analytics tools

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide IT support services
• Schedule and carry out on-site or remote support visits
• Send service-related communications (appointment confirmations, follow-ups)
• Improve our website and services
• Comply with our legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: to fulfil a service you have requested
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: where required by law
• Consent: for any optional marketing communications

5. How long we keep your data

We retain your personal data only for as long as necessary to provide our services and meet our legal obligations. Enquiry and customer records are typically kept for up to 3 years. You may request deletion of your data at any time (see Section 8).

6. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who assist us in operating our business (for example, email or scheduling tools), under strict data processing agreements. We may also disclose data where required by law or to protect our legal rights.

7. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect anonymised data about your visit, including pages viewed and time spent on the site. You can control cookie settings through your browser. We will always ask for your consent before placing non-essential cookies.

8. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected] or call 01444 846101. We will respond within 30 days.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All on-site technicians are DBS checked. Data is stored securely and access is limited to those who need it to provide our services.

10. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.